Evella Privacy Policy

This Privacy Policy explains how Answer AI Lab, the provider of Evella, referred to as Evella, we, us, or our, collects, uses, discloses, and retains information when you use the Evella mobile application and related support services. Evella is the controller of personal information described in this Policy unless another party is identified.

Evella creates personalized manifestation visions, stories, future self imagery, and narrated audio from information you choose to share. Evella also offers optional speech transcription, Personalized Memory, an optional Help Improve Evella setting, reminders, a content library, and account deletion controls.

1 Scope

This Policy applies to the Evella iOS application, its backend services, and communications with Evella support. It does not govern Apple's App Store, Sign in with Apple, or third party websites and services that have their own privacy policies.

The data controller is Answer AI Lab. Questions and privacy requests may be sent to [email protected].

2 Information You Provide

Account Information

If Evella requires an account, we may receive an email address, an Apple private relay address, a display name, and a pseudonymous account or user identifier. We use this information to authenticate you, synchronize your library and settings, maintain subscription access, and respond to account requests.

Onboarding and Personalization Information

During onboarding, Evella asks questions such as your preferred name, where you live, whether you have children, who matters to you, what you do for work, how you feel about work, what is changing in your life, what you want to manifest, and what else you want Evella to know. You may also provide manifestation goals, desired feelings, relationship details, family details, lifestyle information, and free form descriptions.

This information can reveal sensitive or intimate details depending on what you choose to share. Provide only information you are comfortable having processed. Do not provide another person's contact details, health information, or other sensitive information unless you have a lawful basis and their permission.

Optional Spoken Answers

If you choose the microphone control, Evella records the answer you speak and sends the audio for speech to text processing. The raw recording is used only to create a transcript and is deleted immediately after transcription. The transcript is processed in the same way as text you type.

Evella does not require you to read a script, does not create a voiceprint, does not infer your identity or emotions from your voice, does not clone your voice, and does not generate manifestation audio in your voice. Generated stories use a preset narrator voice selected in the app.

Saved and Generated Content

We may process the vision option you select, generated stories, future self imagery, narrated audio, session history, library items, reminder preferences, widget content, and feedback you give after a session. If Personalized Memory is enabled, we may store selected facts from your Inputs so later sessions can reflect what you previously shared.

Support and Other Communications

If you contact support, we collect your contact information, message, attachments, and information needed to investigate the issue. Do not send sensitive information unless it is necessary for your request.

3 Information Collected Automatically

Evella and its service providers may collect limited technical and usage information, including app version, operating system, device model, language, time zone, country inferred from general network information, pseudonymous identifiers, session timestamps, screens or features used, performance data, crash logs, and diagnostic events.

Evella may receive an Apple provided notification token if you enable notifications. We may also receive App Store transaction and entitlement information such as product identifier, subscription status, renewal status, and purchase validation results. Evella does not receive your complete payment card number from Apple.

We do not collect precise GPS location, address book contacts, health records, or payment card details. Evella does not require photo library access or facial recognition. Evella does not use advertising identifiers for cross app tracking and does not serve targeted advertising.

4 How We Use Information

We use information for the following purposes

• create the personalized vision options, stories, imagery, and narrated audio you request
• remember information between sessions when Personalized Memory is enabled
• save and synchronize your library, preferences, reminders, and widget content
• transcribe an optional spoken answer into text
• authenticate accounts and maintain subscription entitlements
• operate, secure, debug, and prevent misuse of the Services
• provide support and respond to privacy requests
• comply with law and enforce the Evella Terms of Service
• review anonymized or deidentified sessions for quality and product improvement only when you enable Help Improve Evella

Evella does not use your typed Inputs, raw voice recordings, transcripts, Personalized Memory, saved library, or Generated Content to train or fine tune general purpose artificial intelligence models. Enabling Help Improve Evella permits human quality review and product analysis of anonymized or deidentified session material but does not permit general purpose model training.

5 Artificial Intelligence and Service Providers

To generate requested content, Evella may send the minimum necessary Inputs and session context to service providers that perform artificial intelligence text generation, image generation, speech to text transcription, text to speech narration, cloud hosting, database, authentication, analytics, crash reporting, and subscription management.

Evella requires service providers to process information only to provide contracted services, protect security, comply with law, and follow applicable retention settings. Evella does not authorize providers to use Personal Content to train their general purpose models.

Artificial intelligence providers may return generated text, images, or narrator audio. We may temporarily cache or store that Generated Content so you can play it, save it to your library, or access it across devices.

6 Voice and Audio Data

Microphone access is optional and is requested only after you choose to speak an answer. Raw audio is transmitted securely to a speech to text processor, used to return a transcript, and deleted immediately after transcription. Evella does not retain the raw recording in your account.

Evella does not create or retain voiceprints, speaker embeddings, biometric voice identifiers, emotion profiles, or voice clones. Evella does not ask you to record or read a manifestation script. Narrated manifestation audio is generated using a preset narrator voice and is not intended to imitate you or another real person.

7 Personalized Memory and User Controls

Personalized Memory lets Evella carry selected information between sessions. When it is on, memory data is associated with your account and used for future personalization. When it is off, Evella does not add new information to long term memory, although material you separately save to your library remains until you delete it.

The Privacy and Data screen provides controls for Personalized Memory, Help Improve Evella, logging out, and deleting your account. Spoken-answer audio is deleted when it is transcribed and is not stored in your account.

You can disable notifications in the app or in iOS Settings. You can withdraw microphone permission in iOS Settings. You can delete your account in the app or contact [email protected].

8 Sensitive Information

Some Inputs may qualify as sensitive personal information under applicable law because they concern relationships, family, sexual orientation, spiritual beliefs, emotional wellbeing, or other intimate matters. Evella processes such information only when you voluntarily provide it and only to create or personalize the experience you request, secure the Services, or comply with law.

Evella is not designed to collect medical diagnoses, treatment records, reproductive health information, government identification numbers, financial account credentials, or other regulated records. Do not enter that information. If you provide sensitive information, you may withdraw consent and request deletion through the controls and contact methods described in this Policy.

9 How We Disclose Information

Evella may disclose information to the following recipients only as needed

• cloud hosting database and authentication providers
• artificial intelligence text and image generation providers
• speech to text and preset narrator text to speech providers
• analytics crash reporting and security providers
• subscription entitlement providers and Apple
• professional advisers bound by confidentiality
• authorities or other parties when required by law or necessary to protect rights safety and security
• a buyer successor or affiliate involved in a merger acquisition financing reorganization or sale of assets subject to appropriate safeguards

Evella does not sell personal information. Evella does not share personal information for cross context behavioral advertising and does not use personal information for targeted advertising. Evella does not disclose Personal Content to data brokers.

10 Data Retention

Evella retains information only as long as reasonably necessary for the purposes described in this Policy

• raw optional voice recordings are deleted immediately after transcription
• transient session context is retained only long enough to generate the requested experience unless you save it or Personalized Memory is enabled
• account information Personalized Memory library items Generated Content and settings are retained while your account is active or as needed to provide the Services
• if paid access ends the in app cancellation flow may retain certain memories or Generated Content for up to 30 days before deletion
• support records diagnostic data security logs and transaction entitlement records are retained for a reasonable period needed for support fraud prevention accounting dispute resolution and legal compliance

When you delete your account, Evella begins deleting or deidentifying account data from active systems. Evella aims to complete active system deletion within 30 days. Limited encrypted backups may persist for up to 90 days before routine deletion, unless law requires longer retention or information is needed to establish, exercise, or defend legal claims.

11 Security

Evella uses reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit. No storage or transmission method is completely secure. You are responsible for protecting your device and account credentials and should contact [email protected] if you suspect unauthorized access.

12 Your Privacy Rights

Depending on the United States state where you live, you may have the right to request access to personal information, correction, deletion, or a portable copy. You may also have the right to opt out of a sale, sharing, or targeted advertising, limit certain uses or disclosures of sensitive personal information, or appeal a decision regarding your request. Evella does not sell personal information or share it for cross context behavioral advertising.

Evella does not discriminate against you for exercising a privacy right. We may need to verify your identity before completing a request. You may use an authorized agent where applicable, subject to proof of authority and identity verification.

Submit a request through the in app account deletion control or email [email protected] with the subject Privacy Request. We will respond within the time required by applicable law.

13 United States Privacy Disclosures

During the preceding twelve months, Evella may have collected the categories described in this Policy, including identifiers, internet or electronic activity, approximate location inferred from network information, commercial subscription information, audio information during optional transcription, inferences used for personalization, and sensitive personal information voluntarily included in Inputs.

Evella collects these categories from you, your device, Apple, and service providers. Evella uses and discloses them for the purposes and to the recipients described above. Evella does not sell these categories or share them for cross context behavioral advertising. Evella does not use sensitive personal information to infer characteristics for advertising.

If an applicable United States state privacy law grants you access, correction, deletion, portability, opt out, limitation, or appeal rights, you may exercise them through [email protected].

14 Children

Evella is not directed to children under 13, and you must be at least 13 years old to use Evella. If you are under the age of legal majority where you live, a parent or legal guardian must review and agree to the Evella Terms of Service on your behalf. Evella does not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information, contact [email protected] so we can investigate and delete it as appropriate.

15 Notifications and Widgets

If you enable reminders, Evella uses your chosen reminder time and notification settings to deliver a daily notification. Notification content may be visible on a locked device depending on your iOS settings. You control notification previews and permissions through iOS Settings.

If you add the Evella widget, selected affirmation or manifestation content may appear on the home screen. Anyone with physical access to the device may be able to see it. Remove the widget or adjust device access if you do not want that content displayed.

16 Automated Processing

Evella uses automated systems to generate and personalize content. Evella does not use automated processing to make decisions that produce legal or similarly significant effects about employment, credit, housing, insurance, education, health care, or access to essential services.

17 Changes to This Policy

Evella may update this Policy to reflect changes in the Services, vendors, law, or data practices. We will post the updated Policy and provide additional notice where required. If a change materially affects how previously collected Personal Content is used, Evella will request consent when applicable law requires it.

18 Contact

Answer AI Lab

Email [email protected]